Welcome to Flower Delivery Brent Cross. These Terms & Conditions set out your rights and obligations in relation to ordering flower delivery through our online platform across Brent Cross and the surrounding areas. By placing an order via our website, you agree to these terms in full. Please read them carefully before ordering. If you do not agree with any part of these Terms & Conditions, do not use our service.
"We", "our", and "us" refer to the Flower Delivery Brent Cross business. "You" and "your" refers to the individual or business placing an order using our online flower delivery service. "Recipient" refers to the person receiving the delivery. "Website" refers to our online platform through which orders are placed.
These terms apply to all flower delivery orders placed for delivery within Brent Cross and its surrounding areas. By proceeding with your order, you confirm that your delivery address is within our coverage area. Orders placed outside our designated delivery areas may be cancelled and refunded at our discretion.
Orders can be placed exclusively via our website. To place an order, follow the instructions provided online to:
Once submitted, we will send a confirmation of receipt of your order. This confirmation does not signify acceptance of your order, but serves as acknowledgment. Acceptance occurs once payment is processed and dispatch is confirmed. If we are unable to fulfil your order due to stock or delivery issues, you will be contacted promptly for an alternative solution or a refund.
We accept various forms of payment as specified at the checkout, including major UK debit and credit cards. All prices are displayed in Pounds Sterling (GBP) and include VAT where applicable. Payment must be made in full at the time of ordering. Orders will not be processed or dispatched until payment has cleared.
We take reasonable care to ensure our payment platform is secure, but we are not liable for any loss if a third party procures unauthorised access to your payment details by accessing our platform or during the payment process.
All prices, product descriptions, images, and specifications are accurate at the time of publication. We endeavour to keep all information up-to-date, but reserve the right to amend prices and product details without notice. In the event of an error in pricing or product information, you will be notified and given the option to proceed at the correct price or cancel your order for a full refund.
All products are subject to availability. Due to seasonal and supply variables, it may be necessary to substitute certain flowers, foliage, or containers. We will always substitute with items of equal or greater value and maintain the overall style, theme, and colour scheme of your chosen arrangement. If a major substitution is required, we will contact you whenever possible before dispatch.
We offer delivery throughout Brent Cross and the surrounding areas as specified on our website. Delivery dates and time slots are requested but not guaranteed. We make every reasonable effort to deliver your flowers on the selected day. In case of severe weather, high demand, or other unforeseen circumstances, deliveries may be delayed. If we are unable to fulfil your delivery on the requested date, we will notify you as soon as possible to arrange an alternative date or issue a refund.
It is your responsibility to ensure the recipient information and delivery address provided are correct. We shall not be liable for failed delivery due to incorrect or incomplete details. If the recipient is unavailable, our driver will attempt to leave flowers with a neighbour or in a safe place, or leave a calling card. Further delivery attempts may incur an additional charge.
You have the right to cancel your order for flower delivery provided you give us reasonable notice before the scheduled dispatch. To cancel an order, use the contact channels provided on our website. Cancellations made at least 24 hours before the planned dispatch qualify for a full refund. Orders cancelled with less than 24 hours' notice may be subject to partial refund or deduction for perishable or prepared items at our discretion.
We reserve the right to decline or cancel any order at our sole discretion, especially where fraud, abuse or illegal activity is suspected. Where we cancel an order after payment, we will issue a full refund.
Your satisfaction is important to us. If you are not completely happy with the quality or condition of your flower delivery, please contact us as soon as possible, ideally within 24 hours of receipt. We may request photographs to assess the issue. Where flowers are found to be damaged or significantly not as described, we will offer a replacement, alternative arrangement, or refund at our discretion. As flowers are perishable goods, we cannot accept returns for change of mind or if care instructions have not been followed.
By placing an order, you warrant that:
Failure to meet these obligations may result in order cancellation and possible legal action.
Our liability for any claim arising in connection with an order shall be limited to the value of the goods purchased. We shall not be liable for indirect, consequential, or incidental damages, including loss of profit or goodwill, arising from use of our service, delay or failure in delivery, or any event beyond our reasonable control. This does not affect your statutory rights as a consumer under UK law.
We collect and process your personal data (including contact, payment, and recipient details) strictly for fulfilling your order and as set out in our Privacy Policy. Your data is handled securely and is not shared with third parties for marketing without your explicit consent. Our Privacy Policy is available for review on our website.
We shall not be liable for failure to fulfil any obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemic outbreaks, strike action, transport disruption, or inability to source materials.
All website content, images, product designs, and logos remain the property of Flower Delivery Brent Cross or its licensors. Copying, distributing, or reproducing any content is prohibited without our prior written consent.
We reserve the right to amend these Terms & Conditions from time to time. The most current version will always be posted on our website. Your continued use of our service after any such amendments constitutes acceptance of the new Terms & Conditions.
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by law, that provision shall be deemed deleted, and the rest of the Terms & Conditions shall remain in full force and effect.
These Terms & Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction over any claims or disputes arising in connection with our service.
All queries, requests for cancellations, or communications regarding your flower delivery order should be directed via our website's contact form or the channels displayed online. Please provide your order reference for prompt assistance.
These Terms & Conditions apply to all customers placing an online flower delivery order in Brent Cross and its surrounding areas, ensuring transparency and clarity for your protection and ours.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brent Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brent Cross.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
